OLI Support: Guiding you to success
At OLI Systems, we are committed to sharing our deep expertise in simulation, electrolyte chemistry and real-world applications to empower your success. With a focus on delivering insightful and reliable support, we are here to help you navigate complex industrial challenges with confidence.
Comprehensive support tailored to your needs
Understanding complex systems requires both insight and support. Whether you seek direct assistance from our knowledgeable team or prefer to explore detailed resources independently, we provide the tools you need to deepen your expertise.
Expert guidance for your requirements
Our support team is a trusted resource, ready to answer your questions. From installation guidance to model troubleshooting and data validation, we are committed to ensuring your proficiency with OLI tools and empowering your continued success.
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Discover, learn and optimize
Our ever-expanding support center offers a wealth of information, allowing you to explore solutions at your own pace. Discover how to install the software, run your first simulations, dive into advanced processes, and deepen your understanding of OLI thermodynamics
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Support Tiers
OLI offer a range of support options designed to meet the varying needs of our users. Whether you require basic assistance or advanced troubleshooting and training, our tiered support plans ensure that you have access to the resources and expertise needed to maximize the value of our solutions. Explore the features of each plan below to find the best fit for your goals.
| Feature Description | Bronze | Silver |
|---|---|---|
| Support | ||
|
Phone and Web Support (Initial response time) |
16hrs | 8hrs |
|
Technical Support (hours per year) |
Unlimited | Unlimited |
|
Advanced Application Troubleshooting (8hrs per year) |
None | Included |
|
Disaster Recovery
(license, dedicated virtual machine, 8 hours of remote support) |
None | Included |
| Training | ||
|
On-demand web training videos (pre-recorded) |
Unlimited | Unlimited |
|
OLI-scheduled public training class (Number of classes per named-user – additional classes available at extra charge) |
None | 1 |
Global support network
Americas Head offices in New Jersey, USA • Core Support team location • 220+ customers in North, Central and South America
Europe & Africa Support located in the UK & Italy • 110+ customers across Europe and Africa
APAC Application engineering support located in Japan • 75+ customers across Middle East and Asia
